Last updated and effective: October 19, 2026
These Terms govern your use of the Primo Worth app for iPhone, iPad and Android and of the website primoworth.com. By using the app or the website you agree to them. If you do not agree, please do not use them.
1. Who Provides Primo Worth
Primo Worth is provided by Primo Technology Ltd. (“we”, “us”). How to reach us is under Contact. If you got the app from the Apple App Store, section 15 also applies.
2. The Service
Primo Worth identifies an item from a photo and gives an AI estimate of what it is worth. In the Item, Jewelry, Antique and Coin modes it describes the item and, where comparable sales exist, shows recent sold listings from eBay in the marketplace that matches your phone’s language and currency, a price range and an estimated value. When no comparable sale exists, it may show an estimate found with Google Search, a retail range, or no value at all. The app is free to download with a small number of free scans, and a paid premium subscription gives more.
We keep improving Primo Worth, so features and limits may change. We will not remove a feature you have paid for during a paid period without the remedies described in section 9. Primo Worth is not affiliated with or endorsed by eBay.
3. Estimates, Not Appraisals
Every result is an estimate made by AI from one photo and from the sale prices it can find. It is not a professional appraisal and not an offer to buy, and it does not tell you what a buyer will pay. The AI can misidentify an item, miss damage or a detail the photo does not show, and pick sales that are not truly comparable. A photo cannot confirm an item’s age, maker, material, authenticity or grade, and Primo Worth does not authenticate, grade or certify anything.
Do not rely on a result where the exact value matters: for insurance, tax, legal matters, an estate, a loan or a sale of something valuable. For those, ask a qualified appraiser or dealer.
4. Who Can Use Primo Worth
You must be at least 16 years old to use Primo Worth.
The app has no accounts. Your scan history is stored only on your device, so it is lost if you remove the app or lose the device, and it does not move to a new device. Your subscription is tied to your App Store or Google Play account and can be restored on a new device from the app.
5. Your Photos and Results
The photos you scan and the results remain yours. You give us only the permission we need to provide the service: to send each photo to our server and to the providers named in our Privacy Policy to produce the estimate. We do not keep your photos, publish them or use them to train AI models.
Scan objects. Do not scan other people, or photos you do not have the right to use.
6. Acceptable Use
You agree not to:
- use Primo Worth for anything unlawful;
- present an estimate from the app as an appraisal, a certificate or proof that an item is genuine, for example to a buyer, an insurer or an authority;
- get around the free scan limit, for example by tampering with the app or automating requests to our servers;
- scrape, copy, reverse engineer or interfere with the app, the website or our servers, except as the law allows.
If you break these rules, we may limit or suspend your access as described in section 10.
7. Subscriptions and Payments
- Premium is sold as a weekly or yearly subscription through the App Store or Google Play. The price, the billing period and any free trial or introductory offer are shown on the purchase screen before you confirm, in your local currency.
- Payment is charged to your store account when you confirm the purchase, or when a free trial ends.
- The subscription renews automatically at the then-current price for the same period unless you cancel at least 24 hours before the end of the current period. Your store account is charged for the renewal within the 24 hours before the period ends.
- You can cancel at any time in your App Store or Google Play account settings. Cancelling stops the next renewal; you keep premium until the end of the period you paid for. Deleting the app or your data does not cancel a subscription.
- If you cancel a free trial before it ends, you are not charged. If you allow notifications, the app reminds you before a trial ends; without them, it cannot.
- Apple or Google processes the payment and we never receive your card details. RevenueCat confirms your subscription status for us.
8. Refunds and Your Right of Withdrawal
Purchases are made with Apple or Google, so refund requests go to them: on Apple through reportaproblem.apple.com, on Google Play through your order history. If you are a consumer in the European Union, you generally have 14 days to withdraw from a purchase. When you start using a subscription straight away and agree to that on the purchase screen, the right of withdrawal can end once the service has begun, as the store’s checkout explains. Nothing in these Terms limits a right of withdrawal or a refund you have under the consumer law of your country.
9. Our Responsibility for the Service
We are responsible for supplying Primo Worth as described and for providing the updates needed to keep it working and secure during your subscription. If premium does not work as described, write to us and we will fix it within a reasonable time. If we cannot, you are entitled to a proportionate price reduction or to end the contract and get a refund, as consumer law provides. These rights apply in addition to anything Apple or Google offers you. An estimate that differs from a sale price or an appraisal is how the service is described in section 3, not a defect.
10. Suspension and Ending the Agreement
You can stop using Primo Worth at any time and delete your data in the app’s settings. Delete Profile deletes your history and resets the app to its first start; it does not change a subscription. We may suspend or end your access if you seriously or repeatedly break these Terms, if the law requires it, or to stop harm to other users or our systems. Unless the matter is urgent or the law prevents it, we tell you first where we can reach you. If we end the service for reasons other than your breach, we refund the unused part of a paid period.
11. Our Intellectual Property
The app, the website, their design, text and software, and the Primo Worth name and logo belong to us or our licensors. We give you a personal, non-exclusive, non-transferable licence to use the app and the website under these Terms. This does not give you any other rights in them. The listings a result shows, and the names and marks of other companies, belong to their owners.
12. Liability
We provide Primo Worth with reasonable care and skill. We are fully liable for damage we cause intentionally or through gross negligence, for death or personal injury, and wherever mandatory law does not allow liability to be limited. Otherwise we are liable only for foreseeable damage typical for this kind of service, and not for loss caused by buying, selling or insuring an item on an estimate where section 3 asks you to consult an appraiser, or by events outside our reasonable control. Nothing in these Terms limits your statutory rights as a consumer.
13. Changes to These Terms
We may change these Terms when the service, the law or our providers change. We publish the new version here with a new date. If a change materially affects you, we tell you in the app in advance, and you can stop using Primo Worth and cancel your subscription before it applies.
14. Consumer Law and Complaints
If you are a consumer, you keep the protection of the mandatory consumer law of the country where you live, and you may bring a claim in the courts there.
If something goes wrong, write to us at the address under Contact. We answer written complaints within 15 days. You can also turn to an out-of-court consumer dispute resolution body in your country; the EU online dispute resolution platform closed in July 2025.
15. Additional Terms for the Apple App Store
If you got the app from the Apple App Store, this section also applies. These Terms are between you and Primo Technology Ltd. only, not Apple. Apple is not responsible for the app or its content and has no obligation to provide maintenance or support for it. If the app fails to conform to an applicable warranty, you may notify Apple and Apple will refund the purchase price of the app to you; to the maximum extent permitted by law, Apple has no other warranty obligation for the app. We, not Apple, are responsible for addressing any claims relating to the app, including product liability claims, claims that the app fails to conform to a legal or regulatory requirement, claims under consumer protection or similar laws, and the investigation, defence, settlement and discharge of any third-party claim that the app or your use of it infringes intellectual property rights. You confirm that you are not located in a country subject to a United States Government embargo or designated as a terrorist-supporting country, and that you are not on any United States Government list of prohibited or restricted parties. You must comply with any third-party terms that apply when using the app. Apple and its subsidiaries are third-party beneficiaries of these Terms, and on your acceptance Apple has the right to enforce them against you as a third-party beneficiary.
16. Contact and Other Terms
If a part of these Terms is found to be invalid, the rest stays in effect. Questions about these Terms go to Primo Technology Ltd. at info@techprimo.ai. Our Privacy Policy explains how we handle your personal data.